Privacy policy

Last updated: November 2026

Sparrow Decor is a painting and decorating business based in Kent. This policy explains what personal information we collect when you contact us, how we use it, and your rights. We keep it simple: we only use your details to deal with your enquiry and any work we do for you.

What we collect

When you fill in our quote form, call us or email us, we may collect:

• your name
• your phone number and email address
• your postcode or address
• details about your project, such as the rooms or areas involved and any timings

If we go on to do work for you, we'll also keep the details needed to quote, invoice and carry out the job.

How we use it

We use your information to:

• reply to your enquiry and arrange a visit or quotation
• carry out, manage and invoice any work you ask us to do
• keep records we're required to keep for tax and accounting

From time to time we may email you about offers or news from Sparrow Decor. You can opt out at any time by replying to any of our emails or contacting us, and every marketing email includes an easy way to unsubscribe. We'll never sell your details or pass them to anyone else for their own marketing.

Our legal basis

Under UK data protection law (the UK GDPR), we use your details because you've asked us to (your consent when you submit the form), because we need them to provide a quote or carry out work for you, for financial records because the law requires us to keep them, and for occasional offers and news because it's in our legitimate interests to keep in touch with people who have enquired with us or used our services (you can opt out at any time).

Who we share it with

We only share your information with trusted services that help us run the business, such as our website host and email provider, and only as far as needed. If we bring in a specialist, for example a qualified carpenter for a larger job, we'll only share the details they need to do that work. We may also share information if the law requires it.

How long we keep it

We keep your details only for as long as we need them for the purposes above, including any legal, tax or accounting requirements, and to send you occasional offers unless you opt out.

Keeping it safe

We take sensible steps to keep your information secure, and only people who need it to deal with your enquiry or job can access it.

Cookies and website services

Our website doesn't use advertising or tracking cookies. To display our fonts, the site loads them from Google Fonts, which means your browser connects to Google's servers. You can read more in Google's privacy policy.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that's wrong
• ask us to delete your information (unless we have to keep it by law)
• withdraw your consent at any time
• object to or ask us to limit how we use your information

To do any of these, just email info@sparrowdecor.co.uk or call 07540 886896. We'll respond within one month.

Complaints

If you're unhappy with how we've handled your information, please talk to us first and we'll do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.